Warranty Policy

Warranty coverage

This warranty covers manufacturing defects in materials and workmanship of the XTROWS unit identified on your warranty card, for the warranty period stated, from the Warranty Start Date. Covered issues will be repaired or the part replaced, free of charge, through XTROWS-authorized service only.

Do's and Don'ts

Please read carefully — several of the exclusions below follow directly from these.

Do

• Keep this Warranty Card and Invoice safe until the warranty ends.
• Use a properly earthed socket, with a stabilizer or UPS for the unit.
• Keep the unit in a clean, dry, dust-free, ventilated space.
• Clean the screen only with a soft, dry microfiber cloth.
• Use only genuine XTROWS chargers, remotes and accessories.
• Keep the Serial No. sticker on the unit — do not remove it.
• Report any issue promptly through the official channels below.

Don't

• Do not open or self-repair the unit — authorized engineers only.
• Do not use water, chemical or alcohol-based screen cleaners.
• Do not connect to an unstable or unearthed power supply.
• Do not expose the unit to direct sun, rain, heat or high humidity.
• Do not use unauthorized spare parts or local repair shops.
• Do not remove or tamper with the serial or warranty sticker.
• Do not delay reporting minor faults — it may cause further damage.

How to lodge a complaint or service request

1. Keep your Warranty Card, Invoice and Serial Number ready.
2. Call or WhatsApp our Service Helpline, email us, or visit our website.
3. Share your Serial Number, a description of the issue, and a photo or video if possible.
4. You will receive a Complaint / Ticket Number confirming registration within 24 hours.
5. Our engineer will contact you to schedule a visit or remote support within 48 working hours.

Service Helpline / WhatsApp: +91 93123 66306
Email: info@orbitwavesystems.com
Website: orbitwavesystems.com

Warranty exclusions — not covered

Physical or accidental damage; liquid or moisture damage; damage from unauthorized repair, modification or the use of non-genuine parts; damage from power surge without a stabilizer or UPS; fire, lightning or natural calamity; cosmetic wear and tear; and consumables (batteries, remotes, cables) are not covered under this warranty.